So SaltyDelete your So Salty account
Request deletion of your account and associated personal data in So Salty Ordering or So Salty OS. We may ask you to verify your identity using the phone or email on the account to protect it from unauthorised deletion.
So Salty Ordering — customer app
Open Account > Delete my account and confirm deletion. In-app deletion is immediate. Deleting your account does not cancel an existing order or automatically request a refund; contact the restaurant for those issues.
So Salty OS — staff app
Owners: open Settings > Account > Request account deletion and complete the request and confirmation. In-app deletion is immediate.
Staff: ask the restaurant owner to delete your staff account. You can also use the web request below for help with your personal data.
Request deletion without the app
Email an account deletion request to Sales@SoSalty.dev. If your email app does not open, email us with subject Account deletion request and include:
- Name
- Phone/email on account
- App
- Restaurant
Web requests are completed within 30 days. We may contact you to verify your identity. Never send your PIN, password or sign-in code.
What is deleted
Your profile, name, phone number, email, push notification tokens, saved preferences and uploaded photos (including receipt photos) are deleted from active systems.
What is kept and why
Order and payment records required for restaurant tax/accounting are retained, anonymised where possible, typically for up to 7 years or as required by law. Minimal SMS opt-out records remain so we keep honouring STOP. These retained records are not used for marketing. Deletion does not remove records a restaurant must independently retain by law.
Backups and timing
In-app deletion is immediate; web requests are completed within 30 days. Deleted personal data is purged from backups within a further 30 days after deletion is completed. Backups are restricted to recovery during that period.
Questions
Contact Sales@SoSalty.dev · Support · Privacy · Terms · SMS Terms